Training – Italianos

Helpful Training

BASIC NAVIGATION

In this section, you will learn about basic navigation:

Clocking In & Out
Terminal Screens
Table Service Mode
Quick Order Mode

TAKING ORDERS

In this section, you will learn about taking orders:

Terminal Screens
Order Screen & Placing an Order
POS Buttons:
Menus/Items/Modifiers
Difference between Stay/Hold/Send
Tab, Cancel, Guest Count, Void, +item, Seat Number, Coursing, Quantities, Repeat
Discount
Splitting Checks
Changing Dining Option – Dine In/Takeout/Delivery
Overflow Menu: Changing Servers, Changing Tables, Reprinting Receipts
Previous Checks/Find Checks

TAKING PAYMENTS

In this section, you will learn about taking payments:

Opening a Tab
Different Payment Options: Cash, Credit Card, Gift Cards, Other
Splitting Payments
Credit Card Pre-Authorization
Offline Mode
Verifying WiFi Connection

SHIFT REVIEW

In this section learn about shift review, including:

Shift Review Overview
Declaring Tips
Cash Drawers

Employee Training- What to Do During a Service Disruption

Thank you for being a part of the valued staff at Italiano's!